Frequently Asked Questions

How does your Celebrations To Go Delivery work?

We are very excited to expand the long awaited Extraordinary experience to our fans in the north county area. Here's how it works

  • Lead time of up to 30 days in advance
  • Thursday- Friday between the hours of 10am -1pm

* Thursday delivery to enjoy your dessert on Friday or Friday delivery for your Saturday celebration

*Delivery availability may be subject to change due to holidays and special events

How It Works:

  1. Order Placement: Shop our Whole Cakes + Extras, Petit Dessert, Savory Boards and Wine & Bubbly on this website (order minimumis $100) 
  2. Choose your desired delivery day/time (Thursday or Friday), select your preferred time (10AM -1PM), and enter the delivery destination.                             
  3. Confirmation: A member of our management team will contact you the week of your delivery to confirm your order details and delivery window.
  4. Delivery: On the day of delivery, our driver will notify you 15-20 minutes prior to arrival. Ensure someone is present to receive the delivery.

What are your delivery areas?

We Are Currently Delivering To These Areas:

  • Rancho Santa Fe: 92091 & 92067
  • Fairbanks Ranch: 92014
  • Del Mar: 92014
  • Carmel Valley: 92130
  • La Jolla: 92037
  • Claremont: 92111 & 92117

We’re excited to serve these communities with our convenient delivery services! If you’re located in one of these zip codes, place your order now and enjoy fast, reliable delivery to your doorstep.

Is there an order minimum and delivery fee?

Our order minimum is $100 *excludes delivery fee. Once this amount is reached in your shopping cart the delivery fee of $25 will automatically be applied to your cart.

Can I order additional items that are not listed on your delivery menu?

We are looking forward to adding additional options to our delivery service as we grow.

Once you have reached delivery minimums, please contact our team to inquire about any additional items at delivery@extraordianrydesserts.com

I would like to customize my delivery order. What options do I have?

Once you have selected a cake there will be checkboxes for decor options, or you can visit here.

A written message only- Your greeting written in chocolate and gold on an edible marzipan placard *contains almond  (22 character max).

After selecting this option, please include your greeting in the special instructions box provided below.

Premium Decor- A pair of roses arranged on top of your cake with the optional written message on marzipan (22 character max).

After selecting this option, please include your greeting in the special instructions box provided below.

What days do you make deliveries?

At this time we are able to accommodate up to five deliveries per day Thursday and Friday between the hours of  10am and 1pm. 

*Availability may be subject to change due to holidays and special events

At the time of ordering you may select a desired arrival at the time.

A member of our management team will contact you the week of your delivery to confirm your order and delivery time window. ( within 1 hour of your requested time)

For example: If you requested arrival at 11am, your order window would be between 10:30am-11:30am

What is your lead time for booking?

You can currently reserve up to 30 days in advance. 

Our delivery days are Thursday - Friday  and time slots are limited to availability and subject to adjustment based upon our delivery route.

A manager will contact you by phone to confirm your order details the week of your delivery.

What happens on my delivery date?

Our driver will call / text message 15-20 minutes prior to arrival.

The recipient of the order must be  present to receive the delivery. 

Recipients receiving an alcoholic beverage with their order must be 21+ and ready to verify age with a valid State ID.

What helpful information should I provide Extraordinary Desserts if my order is being delivered to a hotel or restaurant?

A member of our management team will contact you to confirm your estimated delivery window and any special delivery instructions the driver may need to be aware of (security gate, room# , etc.)  

If the front desk or concierge will be receiving you order on your behalf, it is advised  that you coordinate with the concierge/ front desk to ensure that your cake is is delivered to the appropriate destination (kitchen, room #..) and that your order is properly handled and refrigerated upon arrival.

Please note that we are not liable for any damages, stolen orders or quality issues as a result of the recipient not being present to receive the order.

What should I do if I entered the wrong delivery address or left out contact information on my order?

The customer is responsible for checking their confirmation of order email at the time of placing their order.

The other opportunity to confirm will be at the time you are contacted by a member of our management team. 

We will verify this information again with you to ensure accuracy.

They  will confirm your estimated delivery window and any special delivery instructions the driver may need to be aware of (security gate, room# , etc.)  

Corrections can also be made to the delivery destination if they remain within our current delivery parameters. the week of your delivery to confirm your order and time window for arrival. 

Additionally, Extraordinary Desserts is not responsible for refunds or replacements of orders with incomplete, invalid, incorrect addresses or recipients who are unable to accept the delivery order.. 

 We are not able to re-deliver once we have left the route area.

Do you still have local San Diego delivery?

Yes! Local delivery continues to be available for our customers within 10-15 miles of either of Little Italy or Bankers Hill location.

Daily selection of cakes, desserts and savory options through one of our participating delivery partners: Postmates, Uber Eats and Door Dash.

Are there limits to how many cakes I can order?

Our delivery service is intended for smaller birthday parties and get-togethers of a few cakes  and specifically not for weddings or other private parties, as those can already be properly organized and delivered through our website. 

Those bigger events require proper set up and presentation that represent our trademark brand quality and excellence.

For additional information planning a larger gathering or celebration please contact our events department at https://extraordinarydesserts.com/plan-a-party-2/book-your-event/

Can I have a special message written on the cake?

Yes! Once you have selected a cake size and have chosen a flavor you will see Decor Options.

There is a checkbox with our two additional decor options:

A written message only- Your greeting written in chocolate and gold on an edible marzipan placard *contains almond (22 character max). 

After selecting this option, please include your greeting in the special instructions box provided below.

Premium Decor- A pair of roses arranged on top of your cake with the optional written message on marzipan.

Will my cake look exactly as it appears online?

The cake design will arrive as  it is shown online with the exception of florals which are subject to current availability and quality from our local vendors.

I have concerns about specific food allergies and intolerances

Guests with common food allergies or sensitivities must be advised that we are not an allergen free facility. Our products are all made in the same facility where cross contact is a risk and our products should be avoided by those with severe allergies.

All ingredients are not listed on our menus. 

If you have further questions about a specific allergy restriction, please contact us at Delivery@extrardinarydesserts.com

How should I store my cakes? How long will they last?

Our cakes are made of whipped cream, mousses and other delicious ingredients that do require refrigeration. We recommend that you keep your cake refrigerated up to 30 minutes prior to service.

When storing your cake,please ensure that the cake box is fully covered with the bag provided, or you may seal the opening of the box with saran wrap to maintain freshness and to prevent other food odors from absorbing into your cake.

How long will they last?

When properly stored after arrival we recommend that you enjoy your cake within 2 days for best quality and freshness.

How can I cancel my order?

 In the event that you need to cancel your delivery order we want to ensure opportunity for other guests to book the available delivery slot, driver scheduling,  as well as conserve our resources to create your anticipated order. 

We require the following advance notice for cancellations and conditions regarding refund eligibility:

  • 72 hours - Cancellations communicated 72 hours are eligible for a full refund including delivery fee.
  • Less Than 24 hours - Cancellations communicated less than 24 hours prior to your booked delivery date are eligible for a 50% refund of the order excluding delivery fees.
  • Day of cancellations are non- refundable and non transferrable including delivery fees.

Your order will be available to you to pick up in store at our Banker’s Hill location through the following day. 

My order has arrived damaged

As part of quality control, all orders are shown to the recipient upon arrival to ensure the order is to presentation standards.

In the event that your order arrived damaged during transport upon inspection with your driver or were found to be defected in some way during the assembly process We will work to resolve the situation as quickly as possible.

Please contact our Customer Support team at delivery@extraordinarydesserts.com Please include your order number as well as details and photos of the damage or defect.
Please share the following pictures within 2 days of delivery: 

  • A photo of the area of concern
  • Two full shots of the product (from the side and overhead)
  • A shot of the packaging/box

Part of my order is missing

We do our very best to ensure your order is complete and ready to enjoy.

 We understand that mistakes can be made and we will work to resolve your issue as quickly as possible.

Please contact our Customer Support team within 2 days of delivery by sending an email to delivery@extraordinarydessers.com .

Please include the following information:

  • Order #
  • Name of the product(s)
  • Any photos of damages or incorrect items, or in cases of missing products, photos of the items you did receive
  • Any additional information regarding the damage or defect.